Returns & Refunds Policy
Effective Date: [Insert Date]
1. Return Eligibility
Due to the nature of our products, we do not accept returns or exchanges on opened or used items, especially for hygiene reasons.
2. Damaged or Defective Products
If you receive a defective or damaged product, please contact us within [7] days with photos. We may offer replacement or refund after verification.
3. Return Process
If authorized, customers must return items unused, unopened, and in original packaging within [14] days.
4. Refunds
Approved refunds will be processed via the original payment method within [7-14] business days.
5. Non-Returnable Items
Custom-made products, opened items, and intimate apparel are non-returnable.
6. Shipping Costs
Return shipping costs are generally the customer’s responsibility unless the return is due to our error.
7. Contact
For return requests or questions, email [dgbhknitting@gmail.com].