Women's embroidered cardigan sweater with button front, twisted knit jacket with pockets.

Returns & Refunds Policy

Effective Date: [Insert Date]

1. Return Eligibility  
Due to the nature of our products, we do not accept returns or exchanges on opened or used items, especially for hygiene reasons.

2. Damaged or Defective Products  
If you receive a defective or damaged product, please contact us within [7] days with photos. We may offer replacement or refund after verification.

3. Return Process  
If authorized, customers must return items unused, unopened, and in original packaging within [14] days.

4. Refunds  
Approved refunds will be processed via the original payment method within [7-14] business days.

5. Non-Returnable Items  
Custom-made products, opened items, and intimate apparel are non-returnable.

6. Shipping Costs  
Return shipping costs are generally the customer’s responsibility unless the return is due to our error.

7. Contact  
For return requests or questions, email [dgbhknitting@gmail.com].